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Bluetooth depends on both hardware and software to work efficiently. For two devices to establish a reliable connection, they should be compatible. Say two people want to communicate-their conversation will be understandable if both of them converse in a language both can understand perfectly. So if two devices aren’t able to establish a connection, it means that one of them doesn’t speak the same “Bluetooth-language” as the other.


  • Make sure Bluetooth is turned on.You should see the little Bluetooth symbol at the top of your screen. It could’ve been switched off by mistake by double pressing.
  • Determine which pairing process your device employs.The process for pairing devices can vary. If you’re not sure how to pair devices, refer the user guide.
  • Turn on discoverable mode.Your device should be visible for any other device to establish a connection.
  • Make sure the two devices are in close enough proximity to one another.This factor is generally not taken very seriously; the distance between devices should normally be less than 5 feet.
  • Get away from the Wi-Fi router.This may seem like it doesn’t make any sense but think of it this way, you trying to get to a counter when there’s already a person buying his ticket. Wifi routers may access the bandwidth the Bluetooth network was supposed to get.
  • If your voice is not being recognised by the device, for suppose in a car, try changing the Bluetooth audio connection for speech or check if Cortana has been setup properly.
  • If you’ve problems with pairing your device, try to rescan, if you want to establish a connection with an old device also, disconnect and re-connect.
  • If you’re not able to get the pin for pairing devices, Check the documentation for the accessory. (Often, the PIN is "0000" or "1234.") You may also be able to find the PIN on the accessory itself.

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